Occasionally we hear of clients having "allergic" reactions to products. They may come in at their next appointment or call up to tell us about it, some even stop using the products or visit their doctor before letting us know there's even been an issue.
Firstly - I need to let you know, allergic reactions to products are EXTREMELY rare and in all my years I've seen less than a handful of proper allergic reactions to skin care products.
With any active range, however, you can get what's known as a "skin reaction" which is basically just your skin getting used to new, active products and clears within a week to ten days. This may include dry spots, breakouts or slight redness/irritation.
A true allergic reaction occurs within 24 hours and always presents with severe redness, swelling, welts, itching, burning and sometimes lumps.
If you think you're having an allergic reaction, always contact us immediately. We are available either in clinic, on the phone or via social media routes and are very quick to get back in touch. It's not advisable to go straight to the Dr for a steroid cream as we will never get to the bottom of the issue....and most doctors have no idea what skin care formulations do on the skin and so will immediately prescribe something to suppress the "reaction". Once you start taking a prescription for the "reaction" we legally cannot do anything more - our insurance won't allow us to treat over a Dr's recommendation.
Antihistamines are very good for skin reactions and swelling and when you have a treatment that I know has caused a histamine reaction in the past, I will warn you of it beforehand. Also, if you take on a complete new range of skin care I will also warn you of a "skin reaction" as I've mentioned above.
Skin Tone doesn't accept returns as a general rule, unless we know it's a true allergic reaction as we need to return it to Head Office for them to test it. Every case is assessed individually and is at the discretion of the Owner.
If you think you've had an allergic reaction to a treatment or product, please get in touch with us ASAP and document the effect in the form of a photo so we can see what we're working with. If you're concerned with the skin sensation of ANY products, please contact us so we can troubleshoot over the phone and put your mind to rest...